Dec 16, 2018  
BC3 Academic Catalog: 2018-2019 
    
BC3 Academic Catalog: 2018-2019

BUSN 127 - Customer Service


3 credits (3 lecture)
This broad-based course covers issues facing customer service providers and managers. Emphasis is placed on the importance of striving for excellence in customer service. Topics covered include problem solving, coping with challenging customers, and customer service strategies for both traditional and virtual businesses.