Jan 22, 2019  
BC3 Academic Catalog: 2018-2019 
    
BC3 Academic Catalog: 2018-2019

FSVC 128 - Customer Relations for the Hospitality Industry


3 credits (3 lecture)
Exceptional customer relations are paramount for success in the foodservice, lodging, and tourism industries. This course is designed to provide students with the basic principles involved in delivering superior guest services. Selected topics include proper service techniques for foodservice establishments, dealing with front desk concerns in lodging, and managing dissatisfied customers within the hospitality environment.