BUSN 204 - Business Communications and Procedures

3 Credits: (3 lecture)

Course Description
This course is designed to assess the student’s application of business communication and procedures. Emphasis will be placed on communication and organizational skills, use of Microsoft® Office applications, and business etiquette. This course meets the General Education competency of Oral Communication (OC).  

Note Fall semester only.

Prerequisite 1) COMP 210 or Corequisite 2) OADM 110, OADM 132, and OADM 228

A. Demonstrate proper written and oral communication skills in a diverse work environment. 

B. Plan office activities such as meetings, travel arrangements, and events. 

C. Demonstrate physical and electronic record management. 

D. Practice business etiquette and organization. 

E. Utilize Microsoft® Office applications for business documents, presentations, scheduling, organization, and communication. (OC) 

F. The students will be able to give effective oral presentations to groups in a public address format. (OC) 

G. The students will be able to cite sources per an academic style guide as assigned by the instructor. (OC) 

H. Analyze and critique speeches. (OC) 

I. Interact in small groups to complete class assignments. (OC) 

Content
A. Oral and written communication skills. 

B. Time management. 

C. The workplace environment. 

D. Records management. 

E. Office procedures. 

F. Business etiquette. 

G. Microsoft® Office applications. 

H. Design and use of audio-visual aids. 

Student Evaluation
Objectives A through I will be evaluated through the following: 

• Any combination of homework, tests, and projects. 

Objectives E through I will be evaluated through the following: 

• Group presentation using the Rubric for Group Based Presentation. 

• Informative presentation using Rubric for Informative Speech. 

• Persuasive presentation using Rubric for Persuasive Speech.