Computer Information Systems - Computer Support Specialist (303A)
Associate in Applied Science Degree
The curriculum provides experience in working with microcomputer hardware, operating system software, application software and networking fundamentals. Graduates of this program may seek employment as Computer Technician, Support Specialist, Computer Support Specialist, Help Desk Analyst, Technical Support Specialist, or Computer Specialist. Employees in such positions would install, upgrade, and troubleshoot microcomputer software and hardware and assist users in working with microcomputer hardware and software problems, network communications and printing issues. Successful completion of this program may potentially lead to professional licensure/certification. Licensure/certification may be global, national, or state-specific. This program meets requirements for the State of Pennsylvania. Requirements for other states may vary.
Courses listed in the first/third semester will be scheduled for the fall; second/fourth semester courses will be scheduled for the spring.
Prerequisites/Corequisites: Some courses require another course to be taken beforehand or at the same time. To check if a course has a prerequisite or corequisite, see the course description.
The student/graduate will be able to:
- Illustrate essential computer skills by managing, maintaining, troubleshooting, installing, and configuring basic personal computer hardware components.
- Demonstrate competency in system security, network infrastructure, access control, and organizational security.
- Illustrate essential computer skills by managing, maintaining, troubleshooting, installing, and configuring a variety of personal computer client operating systems.
- Illustrate essential computer skills by managing, maintaining, troubleshooting, installing, and configuring basic network infrastructure.